Verify your number and request your ride in a few taps.
We're available seven days a week so your plans are never limited by our schedule.
| Monday | 9:30 AM - 8:00 PM |
| Tuesday | 9:30 AM - 8:00 PM |
| Wednesday | 9:30 AM - 8:00 PM |
| Thursday | 9:30 AM - 8:00 PM |
| Friday | 9:30 AM - 8:00 PM |
| Saturday | 9:30 AM - 8:00 PM |
| Sunday | 9:30 AM - 8:00 PM |
Reach out by text, call, or email during operating hours.
(850) 808-7959
Common questions from resort guests and visitors.
Yes. Owners may request rides at no charge using their registered phone numbers.
Service may be delayed or temporarily suspended during severe weather conditions for passenger safety.
Beginning this summer, resort transportation services are being operated by Sunline Shuttle LLC. Our goal is to provide faster, more reliable service with a new air-conditioned vehicle, improved ride-tracking technology, and expanded transportation options off property. Guest passes help support vehicle operation, staffing, maintenance, and continued service improvements.
Per group. When you purchase a pass, you will be prompted to enter a primary and secondary phone number. The owners of these phone numbers are then able to request rides for both themselves and their group for the duration of their pass.
No. Passes may be purchased before or during your stay. However, purchasing in advance helps ensure that you will be verified and ready to ride upon your arrival.
Passes are linked to the phone numbers provided during purchase. Ride requests must come from one of the two registered phone numbers associated with the pass.
Transportation passes may be refunded prior to activation or use. Once a pass has been activated or transportation services have been used, refunds are generally not available.
Refund requests related to operational interruptions, extended service suspensions, or billing errors will be reviewed on a case-by-case basis.
Refunds are not generally issued due to weather conditions unless SunLine Shuttle suspends operations for a significant portion of the active pass period.
SunLine Shuttle LLC is committed to protecting your privacy. If you have further questions, contact Sunline Shuttle LLC at support@sunlineshuttle.com
We collect information you provide directly to us, including your name, email address, phone number, trip details, and any information submitted during payment, booking, or SMS communications when you contact us to request shuttle transportation services.
We use your information to coordinate transit logistics, send driver arrival alerts, provide dispatch updates, and answer customer service inquiries.
By requesting transportation services, contacting us by phone, email, or SMS, or otherwise opting into communications from Sunline Shuttle LLC by texting JOIN to (850) 808-7959, you consent to receive operational and transactional text messages related to your transportation requests. Message and data rates may apply. Message frequency varies. You can opt out at any time by texting STOP or CANCEL. Text HELP for customer assistance.
To see our messaging terms and conditions visit https://sunlineshuttle.com/#terms
Sunline Shuttle LLC maintains administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel who require it to provide transportation services. Mobile opt-in data, SMS consent records, and phone numbers are protected and are not disclosed except as necessary to provide requested services or as required by law.
The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@sunlineshuttle.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy at https://sunlineshuttle.com/#privacy.